FAQ
Frequently Asked Questions
Discover answers to the most common questions about our services.
What is LoftyService, and how does it support e-commerce businesses?
At LoftyService, we’ve got your back as your trusted e-commerce partner. Since 2019, we’ve been helping businesses across the MENA region by taking care of everything from product sourcing, imports, order confirmations, warehousing, delivery, to COD collection, so you can focus on growing your business.
Can I use LoftyService for international operations?
Yes, our platform supports businesses operating in 8 countries in the Middle East : Iraq, Saudi Arabia, Qatar, UAE, Bahrain, Kuwait, Jordan, Oman
Are there any fees I have to pay to use LoftyService?
No, you can use LoftyService completely free with no hidden fees.
How do I contact support if I have questions?
You can reach us on WhatsApp Monday to Friday, 9 AM to 6 PM (GMT+1), and on Saturdays from 9 AM to 1 PM (GMT+1). Feel free to get in touch at these numbers:
- Morocco: +212 6 6300 6061
- UAE: +971 58 517 2706
- Turkey: +90 553 110 30 30
- KSA: +966 55 090 6615
Can I integrate my store with my LoftyService account ?
Yes, you can integrate your store with LoftyService using platforms like Shopify, WooCommerce, or Google Sheets… etc.
How do I submit a product sourcing request?
Log in to your account, navigate to "Sourcing," and provide detailed information about the product you're looking for, our expert team will find you the right product with the best quality and price in the market either in china or turkey.
What is the expected time frame for sourcing a product?
Product sourcing typically takes 48 hours to give you a response.
What’s the minimum order quantity for sourcing products?
The minimum order is usually 100 pieces, but for some products, it can be less depending on the price.
How can I track my orders?
You can track your orders by using the Order Timeline option in our web app dashboard to view real-time updates of order statuses.
Is warehousing included in my subscription plan?
Yes, LoftyService offers free warehousing as part of our fulfillment services.
Where are your warehouses located ?
We are located in all MENA region countries : Iraq, Saudi Arabia, Qatar, UAE, Bahrain, Kuwait, Jordan, Oman.
Can I get real-time updates on my inventory?
You can check the “Inventory” section to track your initial stock and get real-time updates of your current stock quantity.
Are there any upfront fees to start with LoftyService?
No, you can start using LoftyService without any subscription fees.
Will the price remain the same even if the order is not delivered?
No, we have flexible prices depending on the delivered and returned orders.
How are my profits transferred to me?
Profits are transferred every 15 days, directly to your registered bank account. Soon, this will be reduced to 7 days.
Are there any financing options available?
Yes, we can provide different financing options for stock and advertising.
What payment methods does LoftyService accept?
We accept payments through Wise, Payoneer, UAE banks, and most other major banks.
Can LoftyService handle order confirmation for my business?
Yes, our team manages the entire order confirmation process to save you time.
How does LoftyService handle customers who are difficult to reach?
We make every effort to reach your customers by calling up to 18 times at different times of the day, to maximize the chances of confirming their orders.
What are the delivery time frames?
Delivery times vary by region but typically range from 2-5 business days.
Do you offer cash-on-delivery (COD) services?
Yes, LoftyService specializes in COD to support businesses in regions where this is the preferred payment method.
Do you offer prepaid orders or only COD services ?
Yes, we offer both services.
Where can I ship my orders from?
We have warehouses in every country we operate in (Qatar, Saudi Arabia, Oman, UAE, Bahrain, Koweit, Iraq, Jordanie), so you can easily ship orders directly from the same country you're selling in.
How does LoftyService assist with customs clearance?
Our logistics team handles all customs processes, ensuring smooth delivery of your goods.
Do I need a registered business to use LoftyService?
No, individuals can also use our services
Is VAT applicable between GCC countries?
In the GCC territory when shipping internationally from UAE VAT is 15%, and from KSA there is no VAT. For domestic shipping VAT is included in the shipping cost.